Refund and Return Policy

General Policy 
Except where mandatory consumer protection laws expressly provide for a right of withdrawal, return, refund, repair, or replacement, ALL MIRUMI SALES ARE FINAL (“FINAL SALE”).
We do not accept any returns, exchanges, refunds, or cancellations due to a change of mind, including where the customer:

  • no longer wants the product;
  • changes their mind after making the purchase;
  • ordered the wrong product or quantity;
  • no longer likes the product after receiving it;
  • found the product at a lower price elsewhere;
  • voluntarily refuses or fails to collect the package.

This rule applies only to the extent permitted by applicable law. Nothing in this policy limits any mandatory rights granted to consumers under the laws applicable to them.
Pre-Orders
All MIRUMI pre-orders are considered final sales and may not be cancelled, returned, exchanged, or refunded due to a change of mind, except where mandatory applicable law requires otherwise.
The fact that a product is sold on a pre-order basis does not eliminate any rights that cannot legally be excluded.
If MIRUMI is unable to ship a pre-order within the stated timeframe or any other legally applicable timeframe, the customer will be entitled only to the cancellation or refund rights required by applicable law.
Promotions, Discounts, and Promotional Codes
Products purchased:

  • on sale;
  • during a promotional event;
  • using a promotional code;
  • with a discount;
  • as part of a special offer;

are considered FINAL SALE and may not be returned, exchanged, or refunded due to a change of mind.
However, this rule does not limit any mandatory rights provided under applicable law, including rights relating to defective or non-conforming products and statutory rights of withdrawal where applicable.
European Union
This section applies where the consumer is legally entitled to the statutory right of withdrawal applicable to distance contracts within the European Union.
The consumer has 14 days from receipt of the product to notify us of their decision to withdraw.
Notice must be sent to:
[MIRUMI RETURNS EMAIL]
After exercising the right of withdrawal, the consumer must return the product within the period required by applicable law.
Return Shipping Costs
For a return resulting solely from the exercise of the right of withdrawal, the direct cost of returning the product is the responsibility of the customer, to the fullest extent permitted by law.
The customer is responsible for arranging and paying for return shipping.
Condition of the Product
The consumer may handle the product only to the extent necessary to establish its nature, characteristics, and functioning.
To the extent permitted by law, MIRUMI reserves the right to reduce the amount of the refund to account for any loss in value resulting from handling beyond what is necessary to inspect the product.
Where reasonably possible, the product should be returned with its original accessories, components, instructions, and packaging.
Refund
Where a statutory right of withdrawal has been validly exercised, MIRUMI will refund all amounts that applicable law requires to be refunded, including the cost of the initial standard delivery where required.
Any additional amount paid by the customer for a delivery method more expensive than our least expensive standard delivery option is non-refundable, to the extent permitted by law.
MIRUMI may withhold the refund until the returned product has been received or until sufficient proof of shipment has been provided, whichever occurs first, to the extent permitted by law.
5. United Kingdom
Where UK distance selling legislation applies, the consumer has 14 days after receiving their order to notify us of their cancellation.
After notifying us of the cancellation, the product must be returned within the legally applicable timeframe.
Unless otherwise required by law, the direct cost of returning the product is the responsibility of the customer, provided that the customer has been properly informed of this obligation.
Where a refund is legally required, MIRUMI will also refund the cost of the initial standard delivery. Additional charges for a more expensive delivery method will not be refunded beyond the cost of standard delivery.
MIRUMI may apply any reduction to the refund permitted by law where the product has suffered a loss in value as a result of excessive handling.
6. Brazil
Where the Brazilian Consumer Protection Code applies to the transaction, the consumer may exercise the statutory right of withdrawal applicable to distance purchases within 7 days, in accordance with Brazilian law.
MIRUMI will refund all amounts that are legally required to be refunded and will bear any costs that applicable law requires the seller to bear.
Outside this statutory right and any other mandatory protections provided under Brazilian law, MIRUMI does not accept returns due to a change of mind.
7. South Korea
Where South Korean e-commerce legislation applies to the transaction, the consumer is entitled to the applicable statutory cancellation right, generally for a period of 7 days, subject to the exceptions provided by law.
Where the cancellation results solely from a change of mind and applicable law permits it, return shipping costs are the responsibility of the customer.
Where the product is non-conforming, differs from what was ordered, or applicable law requires the seller to bear return shipping costs, those costs will be borne by MIRUMI in accordance with applicable law.
8. Taiwan
Where Taiwanese distance selling legislation applies, the consumer is entitled to the applicable statutory right of withdrawal for 7 days after receipt, subject to the exceptions provided by law.
Refunds and return shipping costs will be handled in accordance with the mandatory requirements of Taiwanese law.
Outside these statutory rights, MIRUMI does not provide any additional right of return due to a change of mind.
9. Türkiye
Where Turkish distance contract regulations apply, the consumer has a statutory right of withdrawal of 14 days, subject to the conditions and exceptions provided under applicable law.
Refunds and return shipping costs will be handled in accordance with the mandatory provisions of Turkish law.
Outside this statutory right, MIRUMI does not provide any additional voluntary return right.
10. Argentina
Where Argentine consumer protection law applies to a distance sale, the consumer is entitled to a statutory right of withdrawal of 10 calendar days, in accordance with applicable law.
Where a return is made pursuant to this mandatory right, the legally applicable return shipping costs will be borne by MIRUMI.
Outside the rights required under Argentine law, no returns or exchanges due to a change of mind are accepted.
11. Chile
Where Chilean distance selling legislation applies, the consumer is entitled to the right of withdrawal provided under that legislation, including a period of 10 days where applicable.
The product must not have been used beyond what is permitted under applicable law and must be returned in accordance with the applicable legal requirements.
Rights relating to defective or non-conforming products remain separate from the right of withdrawal.
12. United States
Except where federal or applicable state law expressly provides otherwise, MIRUMI DOES NOT ACCEPT ANY RETURNS, EXCHANGES, REFUNDS, OR CANCELLATIONS DUE TO A CHANGE OF MIND.
All MIRUMI products, pre-order products, and promotional products are therefore considered FINAL SALE in the United States, subject to any rights that cannot legally be excluded.
This policy does not limit any applicable rights in cases involving:

  • a defective or non-conforming product where the law provides a remedy;
  • a product that was not delivered;
  • an incorrect order;
  • statutory obligations relating to shipping timeframes;
  • or any other circumstance in which a refund, replacement, or other remedy is required by law.

Where an order cannot be shipped within the promised timeframe and applicable law requires that the customer be offered cancellation or a refund, MIRUMI will comply with that requirement.
13. Canada
Except where mandatory federal, provincial, or territorial law provides otherwise, no return or refund is provided due to a change of mind.
MIRUMI products, pre-orders, and promotional products are therefore considered FINAL SALE in Canada unless a mandatory statutory right applies.
Rights relating to defective products, misrepresentations, non-delivery, or other mandatory rights provided under applicable law remain unaffected.
14. Australia
MIRUMI does not provide refunds, returns, or exchanges due to a change of mind in Australia.
However, this policy does not exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law that cannot legally be excluded.
Where a product has a defect or failure that legally entitles the consumer to a repair, replacement, refund, or other remedy, MIRUMI will provide only those remedies required under applicable law.
15. Japan
For online sales to Japan, MIRUMI DOES NOT ACCEPT RETURNS OF NON-DEFECTIVE PRODUCTS DUE TO A CHANGE OF MIND.
MIRUMI products, pre-orders, and promotional products are therefore considered FINAL SALE, except where mandatory law provides otherwise.
This policy does not limit any liability or remedy that cannot legally be excluded, including those relating to defective products or the seller’s statutory obligations.
16. Other Countries and Territories
For all countries and territories not expressly listed above:
MIRUMI DOES NOT ACCEPT ANY RETURNS, EXCHANGES, REFUNDS, OR CANCELLATIONS DUE TO A CHANGE OF MIND.
However, if mandatory law applicable to the transaction grants the consumer a right of withdrawal, return, refund, repair, or replacement that cannot contractually be excluded, MIRUMI will comply with that right only to the minimum extent required by such law.
No additional contractual rights are granted under this policy.
17. Defective, Damaged, Incorrect, or Non-Conforming Products
The “Final Sale” rules do not eliminate mandatory rights applicable to defective, damaged, incorrect, or non-conforming products.
If you believe you have received such a product, please contact us
and provide:

  • your order number;
  • a description of the issue;
  • photographs or videos showing the issue, where reasonably necessary.

Following verification, MIRUMI will provide only the repair, replacement, price reduction, refund, or other remedy required under applicable law.
MIRUMI may require the product to be returned where such a return is reasonably necessary and legally permitted.
The costs associated with returning a defective or non-conforming product will be borne by MIRUMI where applicable law requires MIRUMI to bear those costs.
18. Refused, Undeliverable, or Unclaimed Orders
Refusing a package, failure of the recipient to be available, providing an incorrect or incomplete address, failure to collect a package, or failure to pay import duties and taxes does not automatically constitute a valid cancellation of the order, except where mandatory applicable law provides otherwise.
Where a package is returned to us for any of these reasons, MIRUMI may, to the extent permitted by law:

  1. reship the order at the customer’s expense; or
  2. where a refund is applicable, deduct from the refund the actual costs incurred as a result of the failed delivery, return shipment, duties, taxes, shipping charges, or other costs directly associated with the failed delivery.

No deduction will be made where prohibited by applicable law.
19. Customs Duties, Taxes, and Import Fees
The customer is responsible for customs duties, import taxes, and other charges imposed by the authorities of the destination country, except where such amounts have expressly been included and collected by MIRUMI or where applicable law provides otherwise.
Refusal to pay customs duties, taxes, or import fees does not automatically create a right to a refund.
Duties and taxes paid directly to a government authority, carrier, or other third party will not be refunded by MIRUMI unless applicable law requires us to do so.
Where an international return is authorized, the customer must comply with all necessary customs procedures to avoid additional duties or charges being imposed on MIRUMI.